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2020: the year we moved online

Georgia Fryer

Despite the call to work from home, teams continue to work together thanks to video conferencing software

With governments around the world enforcing social distancing to combat the novel virus COVID-19, many workers and students have been made to work from home. 

Online video conferencing apps and websites are making it possible for these teams to stay connected and work together despite the isolation. 

These technologies are allowing individuals to conduct face-to-face conferences, meetings, classes and chats from their quarantine anywhere in the world. 

Since the increased need for social distancing, these video conferencing softwares are becoming increasingly more popular with Zoom, Houseparty and Microsoft Teams at the top of the Australian iTunes app store. 

"We believe every business has the social responsibility to contribute back to the community and to society, and it’s critically important during times of crisis. With this tenet in mind, Zoom is doing everything we can to provide resources and support to those navigating the coronavirus outbreak," Farshad Hasmatulla from Zoom’s communications and public relations said. 

Zoom is keeping teams connected through its easy-to-use software which enables one-on-one chats, group calls, breakout rooms, screen sharing, training sessions and webinars for internal and external audiences. 

Hasmatulla said, "We are committed to doing our part to help during this challenging time. When employees are not able to get to the office, when teams cannot travel to see customers, and when students cannot participate in on-site classes, Zoom provides a platform where they can still be productive."

It is these features, replicated in similar forms by other video conferencing softwares, that has the seen the widespread increase in their usage. 

Data released by BlueJeans shows the country-by-country meeting minutes before and after the COVID-19 outbreak. Australia’s usage of the BlueJeans software had increased by 189% by the middle of March 2020.

Not surprisingly, countries hit most by the virus showed the highest usage increase in these online platforms, according to the BlueJeans data. 

In order to keep up with the growing demand for online video chats, the apps are doing their part to help make their software more accessible with many providing free access to platinum features. 

Google Hangouts is providing free access to features such as increasing the number of participants and external viewers and recording the video for free. Microsoft teams is offering a free six-month trial and Cisco and Zoom are removing time limits from their free video options.

University of Sydney’s Professor Marc Stears, Director of the Sydney Policy Lab, said, “some people have noticed that it is easier for them to ensure that all participants actively contribute to discussions online than it is in a physical meeting and that enriches discussion.”

This, along with the ease of moving to online meetings, he said, means people are less willing to dismiss online options in the future. 

However, he warns about the issues related to the widespread use of online conferencing apps after the pandemic subsides.

“Online working is far from fully inclusive. It depends on participants having their own good quality equipment in their homes, it requires proper support, both technical and non-technical, and people in social isolation will increasingly crave company as time goes on,” Stears said.

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